Calgary

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Details:

Price

(Fixed)

Job Type

Full-time

Benefits Included

Yes

Location

Calgary - AB, t3k 0m1
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Phone

14034554166

Description:

Analyst, Technology Support (Help Desk) – Bilingual French/English Required

A leading, innovative and client-focused law firm in Canada, is seeking anAnalyst, Technology Support (Help Desk) who is fluent in both English and French to join their stellar technology team.

Purpose of the Role

The Analyst, Technology Support will be expected to deliver high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. This position will also be responsible for supporting the delivery of effective software application support for designated systems.

The key responsibilities of this role are:

• Providing first and second level contact and problem resolution to end users in a large law firm, with hardware, software and application problems. Researching and resolving user-reported problems using available tools and following procedures and policies for the handling of support cases and their escalation.
• Providing testing and reporting results of testing conducted on new applications and/or changes to existing applications.
• Maintaining good working knowledge of all Firm owned application software.
• Providing mobile phone/device and tablet support (knowledge of the BES system would be an asset).
• Maintaining Firm standard imaging, set-up, and deployment for computers and printers.
• Other duties as assigned.

Key Competencies

• University Degree or College Diploma in Information Technology (or equivalent work experience and/or certificates).
• Three or more years of experience providing Help Desk and/or Field Support in a professional services or corporate environment. Experience working in a legal environment would be a definite asset.
• Excellent verbal and written communication skills in both French and English;
• Fluent bilingualism is mandatory for this role.
• Highly proficient with computers and their associated hardware and software components.
• Expertise in Windows 10, Microsoft Office 2016/365 Suite, Active Directory Administration, and Citrix environments.
• Experience working in a Legal environment would be a definite asset.
• Excellent written and verbal communication skills.

Other Requirements:

• Strong customer service skills and the ability to understand and deliver exceptional client service.
• A strong team player with excellent organizational and time-management skills.
• Highly developed analytical and problem solving skills along with the ability to multi-task various priorities.
• Ability to work independently, follow instructions with minimal supervision and take initiative.
• Availability to work overtime, when necessary.
• Availability to provide on-call after-hour support.

Here at RSG Recruiting, we are proudly partnering with the best companies in the city who have immediate openings!!

Call us today for any industry questions you may have or assistance with securing your dream job!

Please contact us directly if you would like to obtain further information on these opportunities or if you would like to discuss your future career goals and how we can assist you in reaching them in greater detail.

Sue Reis

President & Executive Consultant

Direct: 403.455.4166

Cell: 403.990.7303

Email: sue@rsgrecruiting.com