Tuscon

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Details:

Price

(Fixed)

Min. Experience

1 Years

Location

Tucson, 85713
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Description:

Look what GRAINGER has to offer…Competitive pay, Excellent Benefits and a Great work schedule!!

We are seeking a Part-time Customer Service Associate to join our growing team.

Grainger’s typical operating hours are Monday through Friday from 7 a.m. – 5 p.m. As a part-time employee, you would average 20-30 hours per week during normal business hours.

The Customer Service Associate works through multiple service channels to consistently provide a high level of customer service, as defined in the Grainger Service Promise. They navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Principal Duties and Responsibilities include:

• Executes the Grainger Service Promise and demonstrates, by action, the company Values.
• Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.
• Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.
• Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
• Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
• Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
• Position Requirements

• Must be at least 18 years old
• High School diploma or equivalent
• 1-2 years customer service and sales experience
• Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
• Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available.
• Demonstrates a commitment to provide superior customer service.
• Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
• Must be computer literate and able to learn required software programs including SAP.
• Must be able to learn and pass competency assessments specific to industry regulatory requirements.
• Able to operate powered industrial equipment as needed.
• Professional in appearance, attitude and action.
• Must pass a pre-employment drug screen and background check.