Toronto - GTA

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Details:

Price

(Fixed)

Area Served

Canada

Location

Toronto, M2J 4R4
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Phone

4166651888

Description:

ITIL (IT Infrastructure Library) Version 3 Foundation Training

New Session in Jan 2010

Please call David Li at 416-665-1888#210 or email at davidli@viccollege.com for further inquiry and reservation of the seminar or visit at www.viccollege.com.
For full courses list and schedule: http://viccollege.com/html/over_all_schedule.htm



Course overview
This course provides the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course prepares attendees for the necessary information to successfully complete the certification exam. In addition homework assignments consolidate the days learning objectives and provide further review.

Prerequisites
There are no prerequisites for this course.

Audience
All IT Staff, consultants, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization, and business managers who interface regularly with IT

Course Outline

Part 1: Introduction
• Introduction to ITIL
• Service Management as a Practice
• The Service Lifecycle

Part 2: Service Strategy
• Functions and Processes in Service Strategy
• Financial Management
• Service Portfolio Management (SPM)
• Demand Management

Part 3: Service Design
• Functions and Processes in Service Design
• Service Catalogue Management
• Service Level Management
• Capacity and Availability Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management

Part 4: Service Transition
• Functions and Processes in Service Transition
• Transition Planning and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Service Validation and Testing, Evaluation
• Knowledge Management

Part 5: Service Operation
• Functions and Processes in Service Operation
• Service Desk
• Technical Management
• Applications Management
• IT Operations Management
• Event and Incident Management
• Request Fulfillment
• Problem and Access Management

Part 6: Continuous Service Improvement
• Functions and Processes in Service Operation
• The 7 step improvement process

Part 7: Review nd Mock Exam


Victoria International College of Business and Technology
200 Consumers Road, Suite 118, M2J 4R4 Toronto (Victoria Park/Sheppard)
Phone: 416-665-1888 email: davidli@viccollege.com
Website: http://www.viccollege.com