Looking For : Hiring customer service representative
Posted on August 05, 2009 02:42 pm - All Ads by this Poster - Email to friend
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Details:
- Price
- (Fixed)
- Job Type
- Full-time
- Benefits Included
- Yes
- Location
- North York, M2H 2W2
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Description:
TITLE: CSR
POSITION: FULL-TIME, 40 HOURS/WEEK
DEPARTMENT: CUSTOMER SERVICE & SALES/BUSINESS DEVELOPMENT
SALARY: TO BE NEGOTIATED
LOCATION: STEEL & VICTORIA PARK
MAJOR RESPONSIBILITIES/DUTIES
Setting up new accounts and optimizing accounts of new and existing clients
Monitoring business accounts and providing relevant support
Handling customers’ inquiries and complaints via email and phone
Maintaining good customer relations
Identifying and solving client problems proactively
Providing tailor-made services to clients for setting up campaigns
Making warm calls to customers; Upselling to existing clients
Assisting in advertising and marketing campaigns; Conducting marketing research studies
Handling Live Support
Network Support
Account Verification
Making reports and providing administrative support to Manager of Customer Services & Sales
REQUIREMENTS
Diploma or B.A. in relevant field, or equivalent industry experience
Strong customer service skills
Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
Proficient in oral & written English
Excellent phone skills and communication skills;
Polite manners and positive working attitude
Strong research skills and organizational skills
Exceptional interpersonal skill
Self-motivated
Willing to learn, accept new ideas
Sales skills is a plus
EMPLOYER
YesUp Ecommerce Solutions Inc. (http://www.yesup.net)
HOW TO APPLY
By email: jobs@yesup.com
COMPANY BACKGROUND
Founded in 1999, YesUp Ecommerce Solutions Inc. is a pioneer and leader in internet advertising and marketing. Our dynamic company continually aspires to meet our customers’ highest expectations; these are clients who now know they can really depend on our programs and services, when they need to optimize their online business performance and increase return on investment.