Offering : Full Time Customer Service Call Center Positions (walking distance from Union Station)Posted on August 25, 2017 01:55 pm Details:Job Description: · Responsible for handling a high volume of incoming Customer Service calls, resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, related to the utilities Industry. · Address payment arrangement requests, research and resolve customer problems such as high bills, opening & closing accounts, meter reads, water inquiries. · Accurately attain and input data and display dependability, flexibility and adaptability to meet our customer service goals and customer needs. · Some outbound calling may reasonably be requested by Management such as, (but not exclusively): courtesy calls and payment inquiry calls · Other administrative duties as may reasonably be requested by Management such as (but not exclusively): o Completes transactions which effect customer bills; o Receives request for opening and closing properties; o Leads, distributes, follows up and checks work,; o Maintains customer records by updating account information. o Payment inquiries · Performs clerical and administrative routines associated with the position and/or inbound/outbound calling as requested by Management and/or business needs · Contributes to team effort by accomplishing related results as needed. Performance of any of the duties of an equal or lower complexity program provided such is within the scope of an employee's experience and/or training.Hours of Operation: Monday- Friday 8am-8pm ( you would be scheduled for an 8 hour shift within those times frames)If interested, please forward you resume to Other Active Ads for Other Jobs in Toronto - GTA
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