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Looking For : ADMINISTRATIVE AND CUSTOMER SERVICE SPECIALIST

Posted on September 03, 2015 09:08 pm

Details:

A highly motivated and well-organized Administrative Assistant with 7 years’ hands-on experience in diverse office environments. Detail-oriented and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. Possess analytical capabilities and superior problem solving skills. Computer skills include: MS Word, Excel, Outlook; social media and internet research. PROFESSIONAL EXPERIENCE OPERATION & CUSTOMER SERVICE SPECIALIST May 2015 - Present (part-time weekends) Ontario Energy Group HVAC, Mississauga ON • Managed air conditioning and heating rental program agreements by processing agent contracts on CRM system • Performed data validation to search customer home title and credit score using GEO Warehouse and Equifax web-based electronic system • Confirmed equipment installation appointments with customers • Processed the installation work order and dispatched technicians • Helped customers with their daily inquiries and complaints REAL ESTATE ADMINISTRATOR May 2015 - September 2015 Home life/Miracle Real Estate Office, Mississauga ON • Performed marketing tasks to help sell homes and fill vacant rental properties. These tasks included creating advertisements, inputting MLS listing and posting photos on social media and other advertisement websites • Used property management software such as Top Producer CRM, Easy Offer, Telelisting, Excel and Word to input MLS listing and manage client contacts and account records • Placed calls to advertise our real estate broker exceptional services to buyers and sellers OFFICE ADMINISTRATOR November 2014- May 2015 Infinity Development Group, Oakville ON • Provided administrative/secretarial support for the property developer and the president of the company • Handled inbound/outbound calls and emails for inquiries, complaints, or resolving problems • Analysed statements of reports and billings, investigated discrepancies, and initiated corrective actions • Established, maintained, and updated files, databases, records, and other documents and created data in Excel spreadsheets to increase productivity and efficiency ADMINISTRATIVE ASSISTANT 6 years Manpower Employment Agency, Mississauga ON • Approved and processed student Interest Relief and loan disbursement applications for a company • Maintained data entry by inputting extensive alphanumeric information into a database system • Assisted students with their provincial and federal loans, and calculated their outstanding balances to advise them on their payment plan options via telephone • Inspected and audited spreadsheets for tracking errors and verified total with budget • Processed incoming and outgoing mail and correspondence for a large corporation • Performed general office duties such as photocopying, faxing, and scanning • Filed and organized paper documents and managed electronic files Outcome: Certificate of Excellence for the highest overall productivity and accuracy TAX PREPARER 2001 - Present Self-Employed, Mississauga ON • Computed taxes owed or overpaid with or without using tax software, and completed entries on individual tax forms, following tax instructions and tax labels • Used all appropriate adjustments, deductions and credits to keep client’s taxes to a minimum • Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns • Consulted tax law handbooks or bulletins to determine procedures for preparation of returns CASH MANAGEMENT SPECIALIST 2000 - 2001 Loomis Armoured Car Service, Mississauga ON • Verified deposit and paper change orders using specialized counting equipment and procedures • Prepared currency and coin change orders by denomination for each customer assigned • Separated currency, coins and check deposits received from banks EDUCATION Diploma in Business -Accounting, (Honours) Humber College, Toronto, ON AVAILABILITY Will be available for weekdays from to 2pm, and evenings after .

 

 

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