Calgary

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Details:

Price

$ 15.25 (Per Hour)

Job Type

Full-time

Benefits Included

Yes

Min. Experience

1 Years

Location

Calgary, T2C 2Z5
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Description:

Position Summary

Customer Care Specialists provide courteous, quality service to retail pharmacies located throughout Western Canada. As a Customer Care Specialist, you are the first point of contact for our customers and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting our customers with their product orders, answering their questions and providing prompt resolution to any potential concerns.

McKesson Canada provides a supportive team environment that embraces continuous learning and we recognize our people’s need to balance their career goals with their life goals. We support your busy lifestyle by providing steady, pre-scheduled shifts with regular breaks and two consecutive days off per week. We provide secured parking on-site, staff discounts on drugstore products and a comprehensive health plan. We also have a pension plan and stock purchase plan available. For more information on the rewards of working for McKesson Canada, please visit http://www.mckesson.ca/en/careers/

If you value providing exceptional customer service, have an interest in the growing health industry, enjoy working in a dynamic, supportive environment that rewards you for your contributions and possess the following skills and attributes, we want to hear from you!

Position Requirements

Technical Knowledge & Experience:
• A minimum of one year of customer service experience - call centre experience is a definite asset
• Exceptional telephone etiquette coupled with active listening skills
• Fluent in the English language –oral and written
• Proficient computer navigation and keyboarding skills (minimum of 40 w.p.m.) -
• Experience with PCs, Lotus Notes and IBM’s AS/400 an asset but will train the right candidate
• Vehicle is an asset as bus schedule is not frequent in area- assigned parking available

Interpersonal Skills & Abilities:
• Excellent interpersonal and communication skills with clients and colleagues
• Demonstrated ability to represent the company in a professional manner
• Ability to solve problems and resolve customer concerns in a timely manner
• Sound decision-making skills and ability to prioritize a multitude of tasks
• Demonstrated reliability in punctuality and attendance

Hours of Work:
• Part- time applicants will be scheduled 4- 6 hours per day or evening
• Full- time applicants scheduled Sunday-Thursday or Monday -Friday for 8 hours with two paid breaks
• An average of 22 hours per week is required to be eligible for full benefits after three months
• No rotating shifts- same scheduled days off each week –
• Must be available to attend 2 weeks of paid training Mon-Frid 9 a.m. to 5 p.m. starting April 21, 2008.

McKesson Canada is committed to employment equity, and encourages applications from women, aboriginal peoples, visible minorities and disabled persons